The company Lucas Pretoria is the personal data controller for the processing of personal data described in this Privacy policy. In this Privacy policy, we explain the type of personal data we store and how we process it. This Privacy policy applies to: https://www.LucasPretoria.com

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Personal data that we collect and process

We process the following categories of personal data:

Basic information: name and date of birth.
Contact information: address, phone number, email address.
Payment information: transaction information, means of payment.
Customer history and customer engagement: order and delivery information, cart movements, discount codes, loyalty program information,
active products and agreements as well as products and services that you previously had, how much and how often they are used, status of products/services.
Customer activity: reading and action history in the webshop, websites or electronic communications we send out as well as technical information about the devices you use.
Cookies: see our information about cookies here.

The personal data is usually collected directly from you or generated in connection with your use of our services and products.

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How we use personal data

Delivery of product
We use your personal data to fulfill our commitments to you, i.e. when you have ordered a product from us. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfill your order to you.

Management of customer relations
We use your personal data to manage our customer relationship with you. This can, for example, be about customer service and handling complaints. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfill a contract with you.

Analysis, business development and improvement of services
We work continuously to develop and improve our services and products. A large part of this work involves analyzing various forms of personal data, for example customer activity and customer history. The legal basis for processing personal data for this purpose is our legitimate interest.

Customized user experience
We adapt the user experience and communication to your customer relationship and we use personal data for this purpose. The legal basis for processing personal data for this purpose is our legitimate interest.

Sales and marketing
We use personal data in connection with the sale and marketing of our products and services, for example by you receiving e-mails from us. The legal basis for processing personal data for this purpose is our legitimate interest. You have the option of opting out of parts of this treatment by, for example, opting out of receiving e-mails from us. In addition to this, we may also ask you for consent to use your personal data for so-called profiling, where we draw conclusions about your interests and needs based on your personal data. The purpose of profiling is to make our marketing more relevant.

System monitoring, troubleshooting, etc.
We monitor our systems for errors and problems. Part of these processes involves the storage and processing of personal data. The legal basis for processing personal data for this purpose is our legitimate interest.

Security, detection of fraud and criminal activity
We process personal data in our work to protect our users and ourselves against fraud, abuse and criminal activity. The legal basis for processing personal data for this purpose is our legitimate interest.

Comply with legal obligations
In some cases, we are obliged to process personal data out of consideration for other legal obligations. An example of this is information linked to sales, which we are obliged to save and book according to the Accounting law. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfill a legal obligation owed to us.

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Your rights
If you wish to exercise any of your rights, please contact us at support@lucaspretoria.com

Right to access your own information
You can request a copy of all data we process about you. Contact us via the email address above to exercise your right of access.

Right to rectification of personal data
You have the right to request that we correct or supplement information that is incorrect or misleading.

Right to deletion of personal data
You have the right to have your personal data deleted without delay. You can request that we delete information about you at any time. But please note that information that we are obliged to keep due to other legal obligations (such as the Accounting law) will not be deleted.

Limitation of processing of personal data
In certain situations, you can also request that we limit the processing of data about you. You do this by administering consents or reservations in our solutions.

Protest against the processing of personal data
If we process data about you on the basis of our data or on the basis of a balancing of interests, you have the right to protest to our processing of data about you. You do this by administering consents or reservations in our solutions.

Data portability
You have the right to receive your personal data in a structured, commonly used and machine-readable format. Contact us via the email address above to obtain your personal data.

You can complain about our processing of personal data
We hope that you will inform us if you believe that we are not following the rules of the Personal data law. Please let us know first through the contact or channel you have already established with us. You can also complain about our processing of personal data. You do this to the Privacy Protection Authority.